MEMBERSHIP PLAN RENEWALS, CHANGES AND CANCELLATIONS:
AUTOMATIC RENEWAL:
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All Session Based Membership plans are paid by (WEEKLY/MONTHLY) – automatic electronic payment (credit card, debit card, or automatic checking account draft). Memberships will automatically renew each period at the same payment terms and billing date established at time of enrollment. All prepaid plans (6, and 12 month blocks) are paid upfront and will automatically renew upon expiration at the same rate and terms as the initial membership. Any changes to plan, or cancellation must be received 2 weeks in advance of next billing cycle or plan expiration date. It is the members responsibility to monitor membership expiration and renewal dates.
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MEMBERSHIP CANCELLATION:
All plans and memberships can be canceled at any time, however we must receive notification 2 weeks prior to your credit/debit card processing date to cancel your monthly membership. Cancellation requests submitted within the 2 week billing cycle will result in a final payment drawn from your account on your established auto draft date. There will be no refund issued once a payment has been charged to your credit card. All monthly recurring term plans of 6 months and 12 months require 30 days written notification prior to your next bill date.
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MEMBERSHIP UPGRADES AND DOWNGRADES:
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All members are welcome to upgrade or downgrade their membership plans or packages without penalty. Memberships can be upgraded at the start of the next billing cycle. However, if a member wishes to upgrade immediately their new membership plan will be prorated based on the number of days remaining in their current billing cycle at their new rate. At the start of the next monthly billing cycle they will be charged at their full membership rate. If a member wishes to downgrade their membership to a lower session based plan they must wait until their next monthly bill date for the new plan to be effective. Please note, changes cannot be made retroactively.
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ATTENDING MORE SESSIONS THAN ALLOWED BY YOUR MEMBERSHIP PLAN:
If a member attends more classes than his/her plan allows in a month, they will be charged a fee of $15 per additional session. For example if a member has a 8 session per month plan, but attends 12 sessions within their monthly billing cycle they will be charged their 8 session per month membership fee as well as an additional $60 for the additional three classes attended. Class fees for additional classes will be billed directly to the members card on file at the end of the month. If a member consistently attends more sessions than their plan allows, it is highly recommended they consider upgrading to a higher session membership for the cost savings.
MEMBERSHIP HOLDS AND ACCOUNT FREEZES:
Clients may put their membership on freeze or hold, for a period no less than thirty (30) days (or one calendar month), and for up to eighty (80) days (two calendar months) per calendar year. Notice of freeze must be given prior to the first day of the requested hold and will not be issued retroactively. Holds cannot be issued for personal travel under 3 weeks. All payments drawn prior to the requested hold will not be refunded. Clients will not be billed for frozen months, and billing will resume automatically upon end of the freeze period. All prepaid clients will have memberships extended by the number of frozen months. Holds longer than eighty (80) days may be issued for members of the military on temporary duty assignment with advanced notification. If client chooses to cancel membership during the hold or freeze period, written notification must be issued within 30 days prior to the end of the hold period, otherwise clients will be charged a final month of membership upon hold release. All monthly recurring term plans of 6 months and 12 months require 30 days written notification prior to your next bill date.
MEMBERSHIP LAPSES AND MEMBERSHIP REACTIVATION:
TMF offers a rate-lock guarantee (for month-to-month memberships only) for the duration that your monthly membership remains active. TMF will never increase your rate without notice. If a rate increase does occur, we will give you at least 7 days notice via (one of) email/voicemail/text with the most up to date information on file, and 30-Day Cancellation requirement will be waived. If we do not receive any cancellation notice, we will assume the rate increase has been approved and we will continue at that rate until further notice with no cease in services.
REFUNDS AND USE IT OR LOSE IT POLICY:
TMF will not provide refunds retroactively for any cancellation requests. Membership cancellations are only processed by filling out Cancellation Form or sending written notification. Please do not send cancellation messages to our Facebook page or other social media sites, these will not be honored as a 2 week written notification. TMF does not issue refunds if you do not use your membership, nor can you carry over sessions to the next month if you missed a class. No exceptions.
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